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  • Kindred Accessibility Resources

    Kindred Healthcare (“Kindred”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Kindred does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

    Multi-language Interpreter Services and Alternative Formats

    Kindred provides free aids and services to people with disabilities to communicate effectively with us, such as:

    • Qualified sign language interpreters; and
    • Written information in other formats (large print, audio, accessible electronic formats and other formats).

    Kindred also provides free language services to people whose primary language is not English, such as:

    • Qualified interpreters; and
    • Information written in other languages.

    If you need these services, please contact John Cowley, Kindred’s Senior Director of HIPAA & Regulatory Affairs, at 502.596.6192 or compliance@kindred.com.

    For information on translation services in other languages: Click Here

    On Kindred Web Sites

    Kindred is committed to continuously improving our digital experiences to meet or exceed universal design best practices. Our goal is to make our websites accessible to all individual by:  

    • Designing our content and navigation so it is readable, intuitive and easy to view.
    • Ensuring our sites are responsive when using a mouse, keyboard, and/or touch screens.
    • Supporting assistive technologies to navigate and access content.
    • Ensuring the support of native accessibility features on mobile devices, including smart phones and tablets.

    If you are having trouble accessing our websites, one of our registered nurses can read the website to you. You can reach them at 1.866.546.3733.

    Complaint Process

    If you believe that Kindred has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

    John Cowley, Senior Director of HIPAA & Regulatory Affairs
    Kindred Healthcare
    680 South Fourth Street
    Louisville, KY 40202

    Phone: 502.596.6192
    Fax: 502.596.4268
    Email: compliance@kindred.com

    You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, John Cowley, Kindred’s Senior Director of HIPAA & Regulatory Affairs, is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue SW
    Room 509F, HHH Building
    Washington, DC 20201

    Phone: 1.800.868.1019
    TTD: 800.537.7697

    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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