What to Expect

Admissions

All patients are admitted, assigned a room and treated without regard to race, color, creed, age, handicap, national origin or payment classification. We will attempt to meet any special cultural or psychosocial requirements.

Upon admission, please bring the following with you:

  • Identification card(s)
  • Insurance cards and policies
  • Medicare or Medicaid cards
  • Living will, power of attorney or durable power of attorney
  • Health surrogate appointment
  • Copy of an organ donation request card

During your stay, only a few personal items are needed, such as deodorant, toothbrush, shampoo, robe and slippers. Glasses or dentures must be in appropriately labeled storage containers. No electric appliances may be brought into the hospital without prior approval from administration.

We strongly suggest you leave valuables at home. The hospital is not responsible for valuables or money kept in your room.

What to Expect After Admission

Once a patient arrives, the transporting EMS team will deliver the patient to the assigned room. A Unit Coordinator will greet the patient and family and will provide a general orientation to the room and facility. Within the first few days after admission our Welcome Committee, members of our leadership team, will visit the patient and family. The leaders introduce patients and family members to their department, the services they provide, and will inform the patient and family when to expect evaluations to begin.

Members of the patient care team will begin the evaluation process:

  • After admission and throughout the stay, the nursing team will complete routine evaluations in the patient’s room.
  • If respiratory services are included in the patient’s plan of care, a respiratory therapist will evaluate and provide services shortly after admission. They continue services, as needed, throughout the hospital stay.
  • Within 48 hours our specialized wound care team evaluates the skin condition of every patient and will continue care as needed throughout the hospital stay.
  • If rehabilitative services are included in the patient’s plan of care, a Physical Therapist, Occupational Therapist and Speech Therapist will complete assessments in the patient’s room within the first 72 hours after admission. All therapies require physician orders and are performed according to individual patient tolerance, as we are committed to patient health and safety first.
  • Every patient is also assessed by a Registered Dietitian shortly after admission, as nutrition has a very important role in the healing process.
  • Patient Experience Programs

Leadership Ambassador Rounds

A Leadership Ambassador, members of our Leadership team, will greet the patient within the first 3 days after admission. Our Ambassadors are leaders in patient advocacy, and they will continue visitations with the patient and family through the duration of the hospital stay. They obtain feedback about the hospital experience, answer questions, and help the patient and family stay connected to their care teams. It is our goal to fully meet patient and family expectations through safety, quality care and service.

No Pass Zone

The No Passing Zone is a patient experience initiative to provide quick and effective responses to patient’s needs. Employees are reminded that care of the patient is everyone’s responsibility and they are expected to respond to alarms and patient call lights when walking through the hallways. They should not continue to pass by the patient’s room or someone in need of help without stopping to assist. The No Pass Zone emphasizes that patients and visitors are not an interruption of our work. They are our reason for being here.

Financial Matters

A dedicated business office staff member will handle all insurance billing. They are also available to meet with patients and/or family members to discuss the details and answer questions related to insurance coverage.