What to Expect

Admissions

The admission process can be a bit overwhelming, but our teams work with you, your loved ones and the referral hospital to make the transition as smooth as possible, and without interruption of your treatment.

Upon admission, you or your loved one will be assigned a room and treated without regard to race, color, creed, age, handicap, national origin or payment classification.

At the time of admission, or closely thereafter, please bring:

  • Identification card(s)
  • Insurance cards and policies
  • Medicare or Medicaid cards
  • Living will, power of attorney or durable power of attorney 
  • Health surrogate appointment
  • Copy of an organ donation request card

During your stay, only a few personal items are needed; we will supply the rest! We recommend you or your loved one bring items such as deodorant, toothbrush, shampoo, robe and slippers. If you require glasses or dentures, please be sure to pack then in appropriately labeled storage containers. Electric appliances are not allowed unless they are approved by our Administration Department.

While we do our best to secure our hospital, we strongly suggest you leave valuables at home as we are not responsible for valuables or money kept in your room.

Financial Matters

To guide you and your loved ones through the financial process, we have a dedicated business office staff member to handle all insurance billing.  Should you have questions on the financial details or insurance coverage, we are more than willing to arrange a meeting.

Patient and Family Liaison

The Patient Relations Representative is available to answer questions and concerns that you may have during your hospital stay. She/he serves as a liaison between you, your loved ones, physicians and care team to provide proactive and personalized services to enhance your experience while here at Kindred. Your liaison collaborates with leaders and staff to improve satisfaction, as well as proactively obtain resolutions to concerns brought forward during daily rounding. Lastly, the Patient Relations Representative assists you and your family with the completion of the patient satisfaction survey prior to discharge.