What to Expect

Admissions

The admission process can be a bit overwhelming, but our teams work with you, your loved ones and the referral hospital to make the transition as smooth as possible, and without interruption of your treatment.

Upon admission, you or your loved one will be assigned a room and treated without regard to race, color, creed, age, handicap, national origin or payment classification.

At the time of admission, or closely thereafter, please bring:

  • Identification card(s)
  • Insurance cards and policies
  • Medicare or Medicaid cards
  • Living will, power of attorney or durable power of attorney 
  • Health surrogate appointment
  • Copy of an organ donation request card

During your stay, only a few personal items are needed; we will supply the rest! We recommend you or your loved one bring items such as deodorant, toothbrush, shampoo, robe and slippers. If you require glasses or dentures, please be sure to pack then in appropriately labeled storage containers. Electric appliances are not allowed unless they are approved by our Administration Department.

While we do our best to secure our hospital, we strongly suggest you leave valuables at home as we are not responsible for valuables or money kept in your room.

Financial Matters

To guide you and your loved ones through the financial process, we have a dedicated business office staff member to handle all insurance billing.  Should you have questions on the financial details or insurance coverage, we are more than willing to arrange a meeting.

Ambassador Program

As we continue to strive for excellence in quality and customer service on a daily basis. Our facility has a program that allows us to provide a more personalized approach to care. Each patient and his or her family will be assigned an Ambassador once admitted to our facility. Within the first 3 business days, the Ambassador will meet with you and introduce you to our facility and answer any questions you may have. This Ambassador will be your liaison throughout your hospital stay to assist you with whatever needs you may have.