What to Expect

Admissions

The admission process can be a bit overwhelming, but our teams work with you, your loved ones and the referral hospital to make the transition as smooth as possible, and without interruption of your treatment.

Upon admission, you or your loved one will be assigned a room and treated without regard to race, color, creed, age, handicap, national origin or payment classification.

At the time of admission, or closely thereafter, please bring:

  • Identification card(s)
  • Insurance cards and policies
  • Medicare or Medicaid cards
  • Living will, power of attorney or durable power of attorney 
  • Health surrogate appointment
  • Copy of an organ donation request card

During your stay, only a few personal items are needed; we will supply the rest! We recommend you or your loved one bring items such as deodorant, toothbrush, shampoo, robe and slippers. If you require glasses or dentures, please be sure to pack then in appropriately labeled storage containers. Electric appliances are not allowed unless they are approved by our Administration Department.

While we do our best to secure our hospital, we strongly suggest you leave valuables at home as we are not responsible for valuables or money kept in your room.

Financial Matters

To guide you and your loved ones through the financial process, we have a dedicated business office staff member to handle all insurance billing.  Should you have questions on the financial details or insurance coverage, we are more than willing to arrange a meeting.

Billing and Business Office

All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges. If there is a question about your coverage, a member of the Business Office will contact you or a family member.

IF YOU HAVE HEALTH INSURANCE, we will need a copy of your identification card. We may also need the insurance forms, which are supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital. If you have a Private Insurance Policy, we respectfully request a copy for our records.

IF YOU ARE A MEMBER OF AN HMO OR PPO, your plan may have special requirements, such as a second opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure that the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your health care plan and their services may not be covered.

IF YOU ARE COVERED BY MEDICARE OR MEDICAID, we will need a copy of your Medicare card to verify eligibility and process your claim. You should be aware that Medicare specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are also the responsibility of the patient. We will need a copy of your Medicaid card. Medicaid also has certain limitations on a number of services and items.

IF YOU HAVE NO INSURANCE, a representative from the Business Office will discuss financial arrangements with you.

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You have the final responsibility for payment of your bill. Charges will fall into two categories: a basic daily rate (including room, meals, nursing care, housekeeping, telephone and television) and charges for special services (physician-ordered items, certain tests and treatments). Some of these services are performed by physicians you may not see in person, such as pathologists or radiologists, and they submit separate bills. If you have questions about these bills, please call the number on the statement.