Kindred at Home's Spotlight on Patient Satisfaction

While Kindred at Home and its affiliates comprise the nation’s largest home health operation, we also strive to be the very best. Customer satisfaction is one of our primary focus areas when providing quality care to our patients in their place of residence.

The Centers for Medicare and Medicaid Services (CMS) created the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey to measure the experiences of people receiving home health from Medicare-certified home health agencies and to help people decide which agency is best for them.

In the absence of CMS data in 2021, Kindred at Home developed the Spotlight program to recognize our top performers. Kindred at Home awards this distinction to locations that exceed the Centers for Medicare & Medicaid Services (CMS) national average and rank in the Top 10% of Kindred at Home locations for a key patient survey measure:

  • How patients rate their overall care from Medicare-certified home health agencies

Kindred at Home uses data from our third-party vendor Strategic Healthcare Programs (SHP) to evaluate agency performance in the above HHCAHPS measure.

Below is a listing of Kindred at Home top performers for the most recent Spotlight rating period (Q1 2021):

Top Performers

  • Albertville, Alabama
  • Anniston, Alabama
  • Enterprise, Alabama
  • Fort Payne, Alabama
  • Russellville, Alabama
  • Sylacauga, Alabama
  • Cottonwood, Arizona
  • Scottsdale, Arizona
  • Farmington, Connecticut
  • Jacksonville, Florida
  • Lake City, Florida
  • Live Oak, Florida
  • Miami, Florida
  • Sebring, Florida
  • Chicago, Illinois
  • Coushatta, Louisiana
  • Hammond, Louisiana
  • Natchitoches, Louisiana
  • New Iberia, Louisiana
  • Marlborough, Massachusetts
  • St Paul - Roseville, Minnesota
  • Hazlehurst, Mississippi
  • Jackson, Mississippi
  • Morton, Mississippi
  • Tupelo, Mississippi
  • Riverhead, New York
  • Wilkes-Barre, Pennsylvania
  • Anderson, South Carolina
  • Gaffney, South Carolina
  • Orangeburg, South Carolina
  • Albany, Texas
  • Bridgeport, Texas
  • Mineral Wells, Texas
  • Schulenburg, Texas