Frequently Asked Questions



What is home health?

Home health is designed to help you recover in the comfort of your home through rehabilitation and skilled nursing services. Home health must be ordered by your physician when he or she determines your condition requires you to remain in the home for rehab and recovery. 

Return to top

What is the difference between home health and personal home care assistance?

The difference between home health and personal home care assistance is the necessity for skilled services. Home health care requires skilled services that would come from a physician’s order. This includes things like registered nurses, physical therapy and occupational therapy.

Personal care assistance involves unskilled services that are typically paid for through private pay (not paid by insurance). These services include help around the house, transportation, bathing and some light meal preparation. 

Return to top

Will my insurance cover home health services?

Home health is covered 100% by Medicare, and we accept most forms of insurance. Part of the admission process includes verification of insurance. We can help answer your financial and insurance questions. 

Return to top

Will Kindred send someone to cook and clean or help around the house?

In some areas of the country, we do provide personal home care assistance. These services include help:

  • Dressing
  • Bathing
  • Light meal preparation 
  • Cleaning
  • Medication reminders 
  • Assistance with some of their daily living activities

Return to top

What should I watch for that might indicate that someone needs personal home care assistance?

Many people remain very independent as they age, even through injury and illness. But if you think someone could benefit from personal home care or senior care services, here are some things to look for:

  • Is the house tidy?
  • Are there adequate groceries (not just frozen dinners)?
  • Have you noticed any weight loss?
  • Has personal hygiene declined?
  • Does the person seem lonely or withdrawn?
  • Are there any concerns with memory?

Return to top

Can we arrange for occasional transportation to doctors’ appointments?

Transportation, especially to medical appointments and procedures, is a popular home care service. It can often be arranged in a few hours, but the more notice given is always better. A regular planned schedule can be set up, or the caregiver can be used on an "as needed" basis.

Return to top

Do you provide caregivers for someone in an assisted living facility?

Yes, we do. We first arrange a meeting with the family to conduct a thorough assessment and develop a plan of care. This is not only to fully understand what activities or senior care services are needed, but also to get a sense of what kind of personality might best suit him or her. After this is completed, we will match the person with a caregiver. If at any time you would like to change your caregiver, this can easily be arranged.

Return to top

How are caregiver scheduling and reliability managed?

Our agency uses a phone-in time card system that alerts the scheduling supervisor if someone does not check in at the appointed time for any unforeseen reason, so that a supervisor can immediately come by to care for a client until the caregiver arrives or a replacement is arranged. This also guarantees that clients are accurately billed for the actual hours worked. It is one of the major advantages of working with an agency, the assurance and peace-of-mind that back-up staffing is an integral part of the service, especially for frail seniors.

Return to top

Does Medicare pay for in-home senior care services when they are clearly needed?

If your doctor has prescribed clinical help that would be administered by a registered nurse, physical therapist or occupational therapist, Medicare will pay. Also, while under the care of an in-home clinician, a personal care attendant can be assigned under Medicare coverage for bathing and certain other types of personal care.

Medicare will not pay if you need help with daily activities such as non-prescribed personal care, meal preparation, medication reminders, housekeeping and other typical senior care services. Insurance plans that cover these services are privately purchased long-term care insurance, and workers’ compensation insurance, in some instances.

Return to top

Where do we get information on personal home care assistance for veterans and their spouses?

This is a great question because veteran's benefits are severely underused. Contact your local VA to learn more about the "Aid and Attendance" program that covers in-home senior care services. There are also several non-profits that work with veterans to process their claims. VA benefits are not automatically given; they must be applied for, and recipients must meet certain requirements. Veterans with spouses could receive over $23,000 annually toward personal home care assistance, assisted living or nursing home care. Spouses of deceased veterans may be eligible for over $12,000 annually.

Return to top