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Frequently Asked Questions



How do I qualify for at home doctor visits?

To qualify for at home doctor visits, there has to be a valid reason to be seen in the home instead of in an office. Common qualifiers are mobility problems, vision problems, memory problems and in some cases a mental health issue. If you’re unsure if you qualify, please call us for more information. Kindred House Calls’ visits are covered in the same way as seeing other doctors in their offices, except our visits will be in your home or place of residence. 

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What types of insurance does Kindred House Calls accept?

Kindred House Calls accepts Medicare and most other insurances. Kindred House Calls also accepts private pay. Call your local office regarding specific insurance questions.

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Can I use a secondary insurance policy to cover what my primary insurance does not cover?

Yes. Kindred House Calls accepts all supplemental and secondary insurance plans. Kindred House Calls also accepts self-pay for patients who do not have insurance coverage. 

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Will my provider visits be scheduled regularly or on an as-needed basis?

We can set up regularly scheduled visits for you to follow chronic illnesses or you may schedule visits as you need them. 

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I need to see my doctor. When do I call for an appointment?

If you are sick or have an urgent issue, please call as soon as possible and an appointment can be set sooner, or we can help over the phone. If you need a monthly follow up or an appointment for medication refills, please call at least a week in advance.

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What if I need to talk to my doctor or nurse practitioner after hours?

There is a Kindred House Calls provider on call 24/7. If you’re contemplating going to the emergency room, please call us first. If you need to make an appointment or request medication refills, please call the office staff during regular business hours.

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Where can Kindred House Calls see me?

Kindred House Calls can see patients in their own, personal residences including apartments, assisted and independent living facilities, and personal care homes.

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Will Kindred House Calls be my primary doctor?

Yes, your Kindred House Calls doctor will act as your primary doctor. In certain cases, we will also see patients as consults or for urgent care needs.

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How do I contact my provider if I have a medical question?

We have a dedicated triage nurse team that is available to take calls and route them to your provider as needed.

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Should I call my doctor if my prescription is out of refills?

Please call your pharmacy first.  If refills are needed, the pharmacy will contact us electronically.  Keep in mind that some narcotic medicines can only be refilled at an appointment, so please call the office before you run out of medication for an appointment.

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I have my provider’s direct cell phone number, should I call it rather than the office?

Always call the office.  Your provider has an assistant in the office who handles all of their administrative tasks, including scheduling, refills, diagnostics, etc. That will get your question(s) handled the quickest way possible.

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I need medical equipment. If Kindred House Calls orders it, will my insurance pay for it?

Kindred House Calls will work with your insurance to ensure proper processing of your orders. However, insurance coverage’s vary. Some items may not be covered and co-pays may apply.

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I need to see a specialist. What should I do?

Your Kindred House Calls provider will coordinate any of your specialty referral needs.

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I need an X-ray performed. What should I do?

Your Kindred House Calls provider will arrange in-home radiology and coordinate the results and follow up.

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I have home health. Who should I call when I have a question or problem?

It is best to call your Kindred House Calls provider first.

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