There is nothing more important to us than the success of our acute rehabilitation management partners. They entrust us to deliver hope, healing and recovery to their patients, and our Net Promoter Score®(NPS) is an important indicator of the value we bring. A key measure of a customers’ overall perception of an organization is largely determined by its Net Promoter Score. NPS is a leader in indicating an organization’s growth - providing the best anchor for a customer experience management program. Kindred Hospital Rehabilitation Services (KHRS) has been a participant of the NPS survey since 2018 with a very solid benchmark score of 47.8. Since then we have made a company-wide effort to see continuous increase in the score and are proud to now exceed trailblazers including Publix (80) and Costco (74) in providing client experience excellence with a score of 82. Read Full Post

Communicating the benefits of the services provided by your inpatient rehabilitation facility (IRF) or unit continues to play a vital role in your program’s overall growth. Understanding who to communicate your value to and what specific value to highlight will help determine a hospital’s potential for growth as it pertains to patients served, program optimization and more. Further, the exceptional quality offered by an inpatient rehabilitation program is superior to many care settings, making it critical for stakeholders to recognize and understand the short- and long-term value these programs provide. Read Full Post

A recent research article published by ATI Advisory highlights the increasing need of behavioral health services in various hospital settings as the current Case Mix Index (CMI) indicates a continued increase in medically complex and seriously ill patients due to COVID-19. Read Full Post

While an organization’s mission is crucial for success, upholding company values is what motivates employees to deliver on that mission day in and day out, and provide excellent care to the patients they serve. At Kindred, we are proud of what our Six Core Values represent for our patients, staff, partners and the communities we serve. Just like no two communities are the same, no two of our hospital partners are the same. Together, with each partner, we develop a shared culture of excellence that helps us provide a superior patient and employee experience. Read Full Post

A recent research article published by ATI Advisory further supports the fact that inpatient rehabilitation hospitals (IRFs) continue to produce superior outcomes for patient recovery from COVID-19 as well as other medical complexities. Read Full Post

Recently, the Centers for Medicare and Medicaid Services (CMS) raised the possibility of moving forward with a proposed pre- or post-claim review demonstration program in up to four states in 2021 despite industry pushback. Stakeholders noted the implementation of this program would increase the… Read Full Post

Each day we unconsciously make decisions that can cause immediate results or long-term impacts at both a personal and professional level. These mental shortcuts – also known as biases – can present possible challenges or obstacles when it comes to making the best business decisions if not immediately addressed and thoroughly understood, as reported in a recent article published by the NeuroLeadership Institute (NLI). Read Full Post

A recent article published by ECG Management Consultants discusses the predicament facing many health systems: How do hospitals meet today’s capacity demands fueled by COVID-19 while preparing for the expected decline in inpatient services in the future? Read Full Post

Over the course of 2020, health systems have learned new protocols and practices that create stronger patient outcomes and prevent the spread of COVID-19. Throughout the pandemic, inpatient rehabilitation has played a vital role in enabling patients to recover and will continue to play an important role in the future. Read Full Post

Due to this substantial increase, many providers are looking for answers surrounding the industry’s most pressing denials questions. Read Full Post