Between the COVID-19 pandemic and insurance coverage changes, patients and their family members have more choices for care than ever before. As consumers take on an increasing share of their healthcare costs, they are more concerned about the convenience of their care and the level of service they receive from various healthcare settings. They are also more aware of the differences in various levels of care, and which care setting may be best for them. During a recent Advisory Board National Meeting, Kindred was featured in a case study that focused best practices for the first 24 hours after a patient’s admission. The meeting, titled Meeting Consumer Needs in Post-Acute and Senior Care, featured a number of industry experts in the post-acute space who shared strategies to build trust when consumer confidence is at an all-time high.
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