The COVID-19 pandemic has presented a variety of challenges for hospital systems, especially within rehabilitation programs treating those recovering from COVID-19 and other medical complexities. Read Full Post

Health systems have found significant quality improvements and cost savings through joint-venture and acute rehabilitation management partnership. COVID-19 further highlighted the importance of having an expert rehabilitation partner to help meet increasing demand while continuing to provide excellent outcomes. Read Full Post

As issues surrounding the access and quality of behavioral health treatment continue to be addressed, so will the need of efficiently and effectively compiling and storing vital patient data. By doing so, hospitals and treatment centers can help ensure a patient’s mental health, among other factors, are properly monitored, in turn allowing a facility to provide tailored treatment plans for optimal outcomes and reduced readmission risk. Read Full Post

Healthcare providers are experiencing higher rates of denials than ever before – making it crucial to have a partner with a proven track record of reducing denials through a trusted team of experts. Read Full Post

The need for high quality behavioral health services has increased over the past year as research suggests that roughly 20% of the U.S. population may have behavioral health disorders, yet nearly 60% have unmet needs.1 This staggering statistic has created a community-wide impact – especially as the rapidly-growing aging population is not being adequately treated. Read Full Post

As hospital-based rehabilitation programs have worked to treat the growing medically complex patient population, providers now have to take into account the additional influx caused by COVID-19. Read Full Post

There is nothing more important to us than the success of our acute rehabilitation management partners. They entrust us to deliver hope, healing and recovery to their patients, and our Net Promoter Score®(NPS) is an important indicator of the value we bring. A key measure of a customers’ overall perception of an organization is largely determined by its Net Promoter Score. NPS is a leader in indicating an organization’s growth - providing the best anchor for a customer experience management program. Kindred Hospital Rehabilitation Services (KHRS) has been a participant of the NPS survey since 2018 with a very solid benchmark score of 47.8. Since then we have made a company-wide effort to see continuous increase in the score and are proud to now exceed trailblazers including Publix (80) and Costco (74) in providing client experience excellence with a score of 82. Read Full Post

Communicating the benefits of the services provided by your inpatient rehabilitation facility (IRF) or unit continues to play a vital role in your program’s overall growth. Understanding who to communicate your value to and what specific value to highlight will help determine a hospital’s potential for growth as it pertains to patients served, program optimization and more. Further, the exceptional quality offered by an inpatient rehabilitation program is superior to many care settings, making it critical for stakeholders to recognize and understand the short- and long-term value these programs provide. Read Full Post

A recent research article published by ATI Advisory highlights the increasing need of behavioral health services in various hospital settings as the current Case Mix Index (CMI) indicates a continued increase in medically complex and seriously ill patients due to COVID-19. Read Full Post

While an organization’s mission is crucial for success, upholding company values is what motivates employees to deliver on that mission day in and day out, and provide excellent care to the patients they serve. At Kindred, we are proud of what our Six Core Values represent for our patients, staff, partners and the communities we serve. Just like no two communities are the same, no two of our hospital partners are the same. Together, with each partner, we develop a shared culture of excellence that helps us provide a superior patient and employee experience. Read Full Post