Partner Testimonials

Delivering on the Promise Made to Patients through High Levels of Partner Satisfaction

There is nothing more important to us than the success of our partners. Kindred uses the nationally recognized Net Promoter Score® (NPS) as a key measure of client satisfaction and loyalty. We are honored that in 2020, client feedback launched us to a “World-Class” score of 82.6 (on a scale of -100 to 100) higher than well-known client experience trail blazers, including Costco and Ritz-Carlton. To reach this level, in addition to providing transparent, high quality care and excellent outcomes, we focused on monitoring, measuring and continually exceeded client’s expectations. We have a patient-centric culture that is fostered through partner collaboration.

Some of the feedback we received from current clients during the survey includes:

“We have had a terrific relationship with the Kindred team and look forward to working with them for years to come.”

“They have the expertise in running an IRF and handling all of the administrative tasks. We have also had excellent patient outcomes.”

“I have worked with this team for a couple of decades and I have found their care to be exceptional and their leadership to be amazing. All aspects of the organization are outstanding with outcomes that match.”

“Kindred has been a great partner for our hospital services for 20 years!”

“Outstanding service, great management of day to day operations. Great oversite of physical therapy activities. Great software interfaces for patients families to interact with them each day.”

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