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There is nothing more important to us than the success of our partners. Kindred uses the nationally recognized Net Promoter Score® (NPS) as a key measure of client satisfaction and loyalty. We are honored that in 2021, client feedback launched us to a “World-Class” score of 70.3 (on a scale of -100 to 100) higher than well-known client experience trailblazers, including Costco and Ritz-Carlton. To reach this level, in addition to providing transparent, high-quality care and excellent outcomes, we focused on monitoring, measuring and continually exceeding clients’ expectations. We have a patient-centric culture that is fostered through partner collaboration.
Some of the feedback we received from current clients during the survey includes:
“We have had a terrific relationship with the Kindred team and look forward to working with them for years to come.”
“They have the expertise in running an IRF and handling all of the administrative tasks. We have also had excellent patient outcomes.”
“I have worked with this team for a couple of decades and I have found their care to be exceptional and their leadership to be amazing. All aspects of the organization are outstanding with outcomes that match.”
“Kindred has been a great partner for our hospital services for 20 years!”
“Outstanding service, great management of day to day operations. Great oversight of physical therapy activities. Great software interfaces for patients families to interact with them each day.”
Hear from UW Health on how partnership with Kindred has helped them achieve superior patient and facility outcomes, all while living out the hospital’s mission.
Discover how Kindred's deep experience and access to the latest technology has helped Community Health Network deliver excellent outcomes.
Hear from Methodist Hospital on how partnering with Kindred has enabled them to outperform national benchmarks for care quality and discharge to the community, provide the latest innovative technology to patients and more.
Learn from Mercy how partnership can utilize both organizations strengths to create the best solution for the patients, staff and the community they serve.