Services
Providers are faced with increasing challenges in running their acute rehabilitation units including:
- Offering patient access to acute rehabilitation
- Staffing challenges including hiring, physicians, management and training of therapy staff
- Providing exceptional quality outcomes for highly acute patients
- Keeping up with an ever-changing regulatory and compliance landscape including managing expensive denials
At Kindred Rehabilitation we provide the expertise to determine and treat the needs of highly acute patients. We do this in a compliant environment, staffed by expert therapists who focus on meeting patient goals, leading to recovery and successful discharge.
Our customizable partnership services include:
Why Partner with Us?
Our brand is built upon clinical quality, business management, physician engagement, patient throughput and regulatory compliance. Delivering in each of these areas has positioned us to be the unsurpassed rehabilitation provider of choice.
We also provide a level of expertise as a result of our years of experience as a rehabilitation leader. We understand the complexities of acute rehabilitation – from the therapies required to its unique regulatory guidelines – that often fall outside of the core competencies of most acute care hospital systems. Our track record of success navigating this ever-changing segment of healthcare and building successful programs attracts hospitals and hospital systems seeking a proven partner to manage and grow their acute rehabilitation services.
Clinical Quality and Effectiveness
Through our quality clinical care, we deliver positive patient outcomes and experiences and monitor recovery to ensure successful transitions of care while decreasing the risk of readmission. This requires leveraging a number of critical Kindred capabilities, including ongoing support and education for clinical staff, technology to drive outcomes and engage patients, a thorough understanding of the importance of strict regulatory compliance and appropriate physician engagement.
Business Management
Our inpatient and outpatient rehabilitation management model works for so many hospital systems across the country because we deliver a level of services suited to the partner’s unique needs.
Our full-staffing management model for acute rehab provides all management, education services and therapy staff, including case managers, social workers, admissions coordinators and clinical liaisons. Our site-specific programs, both inpatient and outpatient, provide the management and staffing levels necessary to meet a hospital’s specific business model and the scope of services desired. All offerings include development of a quarterly quality and clinical outcomes review.
Physician Engagement
Acute care rehabilitation is a team effort, but few can influence the success of a program like a medical director. That’s why we focus time and resources on medical director training and education, on providing best-in-class tools to make their work more efficient and on monitoring their satisfaction as well as their performance to drive better outcomes. We also cultivate and share best practices via our national network of more than 100 acute rehabilitation unit medical directors.
Patient Throughput Management
We want the hospitals and units we partner with to become an acute rehabilitation destination of choice for physicians and patients, driven by culture and quality results. We offer market analysis and strategic planning to best position the service, then deploy best-in-class tools and technology for patient screening, admissions and quality monitoring to improve patient access and advocacy. The quality care and appropriate post-care placement that follows rounds out a positive patient experience. See how we use proprietary technologies to enhance patient throughput.
Regulatory Compliance
Compliance regulations vary greatly from one area to another in healthcare. Overlooking just one of the nuances can have lasting implications for a healthcare provider. Our mastery of acute rehabilitation regulatory guidelines and compliance audits helps bring peace of mind to our partners.
For starters, we are regular participants in CMS workgroups and continually monitor industry regulations and provide ongoing education and training. We have proprietary technology that identifies issues before they become problems. And we conduct comprehensive audits to ensure adherence to regulatory guidelines, including:
- Three audits completed monthly by our program director(s)
- Two to four audits completed quarterly by our area director of operations and clinical performance specialist
- 50+ compliance checks completed per audit
- Results submitted monthly to Kindred for review
Managing the Medicare and Medicare Advantage appeals and denials process may not be one of your strengths, but it is one of ours. We have a dedicated denials management team with more than 100 years of experience and a denials-overturn rate of nearly 90%. We can help your program manage denials and prevent future occurrences.