Kindred’s Hospice Program utilizes an interdisciplinary model of care that is designed to meet the spiritual, emotional and physical needs of the patient and his or her family members in the final stages of the patient’s life. “Our hospice case managers monitor the overall care of the patient and family while under hospice care,” says Cindy Henderson, RN, BSN, CHPN, Director of Operations, Acclaim Hospice & Palliative Care, a Kindred Healthcare affiliate. “We work with the patient and the family to develop a care plan that will help the patient meet his or her final goals.”

 Cindy Henderson is the Director of Operations for Acclaim Hospice & Palliative Care.“We work with the patient and the family to develop a care plan that will help the patient meet his or her final goals.” Cindy Henderson is the Director of Operations for Acclaim Hospice & Palliative Care.“We work with the patient and the family to develop a care plan that will help the patient meet his or her final goals.”

Kindred’s hospice case managers are experts in pain and symptom management. “Our case managers are highly skilled and compassionate clinicians,” says Henderson. “They work really hard to assist the patient and family to have quality end-of-life experiences, to meet end-of-life goals, and to complete any tasks that need to be completed before the patient dies. I think what sets us apart from other hospice programs is our increased presence at the bedside and our rapid response to patient care needs. If someone needs to be admitted or evaluated for care, or if something new comes up with someone who is already under our care, we’re very quick to respond so as to meet the needs for the patient’s care and comfort.”

For patients who are on hospice, the family is an important component of the overall plan of care. “We think of the patient and family as one unit of care,” Henderson says. “Even though we are treating the patient, the family has needs, too. We try to work with them to address their emotional issues. We support them as they care for their loved one. We encourage them to say all the things they want to say. We want them to have a sense of peace in this final journey of life.”