Last week, Kindred administrators across the country were honored during Long Term Care Administrators Week (March 10-16) for the important role they play.

An administrator must be a people person capable of multitasking to assist with every aspect of a person's life, not just medical issues, on a 24-7 basis. He or she leads and directs the overall operations of a center and coordinates customer needs, government regulations and company policies while ensuring the highest levels of care for residents and meeting the facility’s business objectives.

“You wear a lot of hats as an administrator,” says Scott Sanborn, Executive Director at Kindred Transitional Care and  Rehabilitation-Oak Hill. “I believe in making myself visible by making rounds throughout the facility during the week and weekend to talk with patients, families and staff members. It’s one of the best ways to get a firsthand understanding of satisfaction levels and the quality of care being delivered as well as building and maintaining relationships.”Long-Term Care Administrators at Kindred Facilities Honored

Requirements vary by state, but administrators undergo a rigorous internship followed by state and national board exams and ongoing education in order to be entrusted with the care of a vulnerable population.

Sanborn worked his way through the ranks over the course of 40 years in the industry, and has trained other administrators. He notes that long-term care facilities now deliver a broader range of services than in the past, such as short-term rehabilitation and more acute medical services involving IVs, feeding tubes and respiratory machines.

To be a good, effective and empathetic administrator, he believes it is important to know what issues staff in all departments have to deal with in the course of performing their jobs. In addition, an administrator must be able to motivate his or her team to stay focused on the larger goal. “Everyone can have individual success, but growth is only possible through teamwork. Always strive to do your best — status quo is not acceptable,” Sanborn says.