Providing Home Care as a Trusted Advisor

By Sylvia Todor
Sylvia Todor Marketing Director, West Region Sylvia Todor
Marketing Director, West Region

The Kindred at Home staff who work directly with patients and families to coordinate home health and personal care services also function as liaisons with physicians, hospital case managers, operators of skilled nursing facilities, and other service providers. And every case differs. Each individual patient or client is challenged by distinct health and physical circumstances which are further complicated by family dynamics and interactions with all the professionals involved in his or her care. How do people manage all of this? A valuable resource is their Home Care Coordinator.

Home Care Coordinators take an intense interest in the many aspects of their patients' care and outcomes, and are uniquely able to function as trusted advisors to the entire circle of patient, family members, friends, care providers, and community services. They know how the system works, the roles of all the players, and how to effectively communicate with all of them. Their primary concern is to facilitate the most appropriate level of care for each patient.

And above all, they listen. Only then can they identify needs, refer resources, smooth a process, advise on insurance issues, make connections, monitor what's happening, and report status or outcomes to referral sources.

Providing Home Care as a Trusted Advisor

Home Care Coordinators relish and embrace the social aspects of their work. They love to share their knowledge and insights, and continually nurture their relationships. Healthcare is a very human business. Home healthcare has its own unique qualities, with an important educational and self-care component. They understand the health and emotional benefits of one-on-one home care in familiar surroundings, and how it reduces rehospitalizations. They know that their expert clinical knowledge, expert connections, and attentive, compassionate communication skills enable them to be the trusted advisors that make their work so meaningful and gratifying.