Reflections of a Case Manager

By Crystal DuBose

 Crystal DuBose, BSW, MBA, District Director of Case Management
Crystal DuBose, BSW, MBA, District Director of Case Management  

I once heard a quote from Confucius, and it has stuck with me throughout my career as a case manager at Kindred: “The will to win, the desire to succeed, the urge to reach your full potential…these are the keys that will unlock the door to personal excellence.” I tweaked it a little, as people sometimes do, so it really applied to my own life; that desire to succeed is not only for me personally, but also on behalf of the patients I work with each day.

Case management and care management are central to the services we at Kindred provide to our patients, their families and our communities, and our roles are becoming more and more important as the healthcare environment in our country changes and becomes more focused on an entire episode of a patient’s care as he or she moves through the care continuum. No other role within our system seems to be so completely tied to ensuring the right care at the right time in the right place. Each day, we must make certain that our patients and their individualized plans of care come first, care transitions occur seamlessly and high quality care is provided at every level. Lofty aspirations, yes. But every day we achieve them at Kindred.

Our fruitful interdisciplinary team meetings and strong CCDI program make quality care proactive and help us reduce avoidable delays. Improved communication protocols assist with new admissions and ease transitions for patients and families, reducing acute readmission risks.

I’m so excited about Kindred’s new Care Management Division, which will focus on even smoother transitions through information sharing and IT connectivity and physician coverage across sites of service among other goals.

I’m a quote person, if you haven’t already noticed. I’d like to end with another one that really resonates with me. It comes from one of my heroes, Dorothea Dix, who gave 41 years of her life as a nurse in prisons and in the Army, and an advocate for the mentally ill. She famously said: “If I am cold, they are cold; I am weary; they are distressed; if I am alone, they are abandoned.” Those words still give me chills as if I am reading them for the first time. This is why I chose my career. I wanted to make a difference. I wanted to BE the difference. How about you?

Crystal DuBose, BSW, MBA, is a District Director of Case Management for Kindred Healthcare, based in Pasadena, Texas. She has been with Kindred for 16 years in various positions including Director of Social Services and Director of Case Management before assuming her current position. In addition to her work at Kindred, Crystal is a mom, a breast cancer survivor and an active volunteer for various organizations in her community.