• Patient Experience: Establishing the Human Connection

    By Leslie Leite

    patexp5There's possibly no better way to bring the patient experience into focus than to spotlight the person behind every role - whether you're the patient, a family member, a healthcare provider or other staff member.

    Dr. Sumita Khatri opened her presentation at the Kindred Clinical Impact Symposium with a powerful video from Cleveland Clinic, where she is co-director of the Asthma Center. The video, Empathy: The Human Connection to Patient Care , opens with a quote from Henry David Thoreau: "Could a greater miracle take place than for us to look through each other's eyes for an instant?"

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  • HomeCare Elite Awards Recognize Both Performance and Outcomesof the most successful home care providers in the United States.

    “The HomeCare Elite is published annually to recognize the top 25 percent of home care agencies based on publicly available performance measures,” says Scott Smith, Director of Marketing, National Research Corporation. “We also further distinguish the top 100 and top 500 agencies. The list recognizes those agencies that are doing more to improve performance and outcomes for their patients.”

    Performance measures used to determine the 2012 HomeCare Elite included quality of care, quality improvement, patient experience (HHCAHPS), process measure implementation, and financial performance. The analysis used to develop the list is drawn from information that is publicly available via CMS cost reports and Home Health Compare.

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