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Kindred Accessibility Resources

Kindred Healthcare (“Kindred”) complies with applicable civil rights laws and does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), uniformed service member status, veteran status, physical and mental disability, genetic information (including characteristics and testing), or other legally protected characteristic. Kindred does not exclude people or treat them differently because of race, color, religion, national origin, age, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), uniformed service member status, veteran status, physical and mental disability, genetic information (including characteristics and testing), or other legally protected characteristic.

Multi-language Interpreter Services and Alternative Formats

Kindred provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats).

Kindred also provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages.

If you need these services, please contact John Cowley, Kindred’s Senior Director of HIPAA & Regulatory Affairs, at 502.596.6192 or compliance@kindred.com

For information on translation services in other languages: Click Here

On Kindred Web Sites

Kindred is committed to continuously improving our digital experiences to meet or exceed universal design best practices. Our goal is to make our websites accessible to all individual by:

  • Designing our content and navigation so it is readable, intuitive and easy to view.
  • Ensuring our sites are responsive when using a mouse, keyboard, and/or touch screens.
  • Supporting assistive technologies to navigate and access content.
  • Ensuring the support of native accessibility features on mobile devices, including smart phones and tablets.

If you are having trouble accessing our websites, one of our registered nurses can assist you. You can reach them at 1.866.546.3733.

Complaint Process

If you believe that Kindred has failed to provide these services or discriminated in another way on the basis of a legally protected characteristic, you can file a grievance with:

John Cowley, Senior Director of HIPAA & Regulatory Affairs
Kindred Healthcare
680 South Fourth Street
Louisville, KY 40202

Phone: 502.596.6192
Fax: 502.596.4268
Email: compliance@kindred.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, John Cowley, Kindred’s Senior Director of HIPAA & Regulatory Affairs, is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

Phone: 1.800.368.1019
TTD: 800.537.7697

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html