What to Expect

Admissions

The admission process can be a bit overwhelming, but our teams work with you, your loved ones and the referral hospital to make the transition as smooth as possible, and without interruption of your treatment.

Upon admission, you or your loved one will be assigned a room and treated without regard to race, color, creed, age, handicap, national origin or payment classification.

At the time of admission, or closely thereafter, please bring:

  • Identification card(s)
  • Insurance cards and policies
  • Medicare or Medicaid cards
  • Living will, power of attorney or durable power of attorney 
  • Health surrogate appointment
  • Copy of an organ donation request card

During your stay, only a few personal items are needed; we will supply the rest! We recommend you or your loved one bring items such as deodorant, toothbrush, shampoo, robe and slippers. If you require glasses or dentures, please be sure to pack then in appropriately labeled storage containers. Electric appliances are not allowed unless they are approved by our Administration Department.

While we do our best to secure our hospital, we strongly suggest you leave valuables at home as we are not responsible for valuables or money kept in your room.

Financial Matters

To guide you and your loved ones through the financial process, we have a dedicated business office staff member to handle all insurance billing.  Should you have questions on the financial details or insurance coverage, we are more than willing to arrange a meeting.

Programs Supporting Quality Care

Safety Program

The safety program is hospital-wide and covers both patient and personnel. The program is designed to effectively accomplish surveillance, prevention and the control of safety hazards to reduce risk of injury and life threatening conditions to patients, visitors and staff. The safety program also provides training and prepares the hospital for emergencies and disasters that may arise internally or in the community.

Infection Prevention Program

The infection prevention program is a plan of action to prevent the spread of disease. The program is overseen by a qualified, and experienced Infection Prevention Specialist who is focused on reducing the risk of transmission of infections in our hospital among caregivers, patients, and visitors.

Staff Education

The Education Department provides education and training for all hospital staff with the goal of ensuring staff competency and safe practices, as well as providing general hospital orientation, annual safety training, and compliance education.

Quality Patient-Care Management

The safety of our patients, families, employees and visitors combined with the highest quality of care are our priorities. Through our Quality Improvement program, we are always looking for better ways to improve the services we provide. Monitoring and evaluation of data allows us to identify opportunities to improve care and provide for a safe environment.