This agenda is an overview and is subject to change.


Monday, Nov. 26 

3:00 - 7:00 pm On-Site Registration

5:30 - 8:30 pm Welcome Reception/Vendor Trade Show

Dress Code - Business casual

Tuesday, Nov. 27

7:00 - 7:45 Breakfast

8:00 - 12:00 General Sessions

12:15 - 1:00 Lunch

1:00 - 4:00 General Sessions

5:30 - 8:00 Kindred Recognition Dinner (including cocktail reception) 

Dress Code - Business casual for the day sessions, business attire for reception 
and dinner.

Wednesday, Nov. 28

7:30 - 8:30 Breakfast

8:30 - 9:30 Travel and Support Center Visit

9:30 - 12:00 General Sessions (at Kindred Support Center Auditorium)

12:30  Dismissal

Dress Code - Business casual


In order to create fun in what we do every day, we’ve planned exciting events for you at the Summit, including some fun ways to spread our compassionate theme through social media.

Expect to see emails and Instagram posts from our leaders explaining how you can get involved through your social media accounts to continue to highlight the compassionate care we show our patients every day.


The Vendor Trade Show/Welcome Reception will kick off events for the Summit on the evening of Monday, November 26. It will include heavy hors d'oeuvres, drinks and fun! The event will feature many of our vendor partners and will be a great opportunity to learn more about standard clinical products and services. Anticipate lots of surprises and giveaways.


On the evening of Tuesday, Nov. 27, attendees will gather to celebrate their compassion and dedication. We will begin at 5:45pm with a cocktail reception, followed by the much-anticipated presentation and honoring of the Paul Diaz Caring Award Recipient(s) for 2018, with dinner to follow.  Please dress in Business Attire for this reception.

Paul Diaz Caring Award: Each year, Kindred Healthcare recognizes a caregiver who demonstrates an extraordinary sense of compassion and empathy while caring for patients or residents. This individual approaches their jobs not just as a means to a paycheck or the completion of their routine duties, but also as an opportunity to make an impact on the lives of those with whom they interact every day. They possess a selfless concern for others, display great respect for patients and family members, and serve as a role model for their colleagues and peers.

Check out our Paul Diaz Caring Award Recipients from 2017



This year’s Summit offers a wide range of quality content from national speakers and Kindred leaders focused on compassion within patient care, how to recognize and handle burnout and how to stay resilient as you care for patients and families.

Check back often to learn about The Kindred Caregiver Summit’s full docket of speakers.

Kindred Caregiver Summit Steering Committee

Patti Bischof, BSN, MSN, is the DVP of Clinical Programs, Training and Implementation for Kindred’s Hospital Division. She is responsible for workforce management, infection prevention and control, wound care support, policies/procedure and education, and training and implementation of core programs. She is the Lead Nurse Planner of the ANCC Provider Unit for Continuing Nursing Education for Kindred Healthcare. She has served on the planning committee for the Clinical Impact Symposium and Caregiver Summit since 2009. She has been with the company since 1999 and previously served as Director of Patient Care Services at the Sellersburg Health and Rehab Center, as an Education Specialist in Clinical Operations, and as Sr. Director of Education and Training for the Hospital Division. Ms. Bischof is a member of the American Society of Training and Development and APIC. She holds a BSN from Spalding University and an MSN from Bellarmine University.

Heather Crawford, RN, BSN, MBA, is the Senior Vice President of Clinical Operations for Kindred’s Hospital Division. She has worked for Kindred for the past six years and previously held the position of Regional Vice President – Chief Clinical Officer. She is board certified by ANCC as an Advanced Nurse Executive and is also a fellow of the Academy of Healthcare Executives (FACHE). Prior to coming to Kindred, Ms. Crawford worked for a short-term acute health system as the Associate VP of Nursing. Her background includes critical care, transplant, quality and nursing leadership. She has a passion for improving patient care, with a vision for the Hospital Division to optimize care delivery structure and processes as a means to promote quality and regulatory excellence in a highly reliable way.

Marc Rothman, MD, is Kindred’s Chief Medical Officer and oversees the Company’s quality and physician strategies. Prior to joining Kindred he practiced geriatric, post-acute and palliative medicine with the Permanente Medical Group of San Francisco, where he directed the post-acute medical service for the Kaiser Permanente San Francisco Medical Center. A graduate of the New York University School of Medicine, Dr. Rothman completed his internship and residency in internal medicine and fellowships in geriatric medicine and clinical epidemiology at Yale University. At Yale he conducted research in frailty, patient decision-making, and post-acute care outcomes. Dr. Rothman is board certified in internal medicine, geriatric medicine, and hospice and palliative medicine, and is a certified medical director.

KCS-MaryVanDeKampMary Van de Kamp, MS/CCC-SLP, is the Chief Clinical Officer for Kindred Rehabilitation Services (KRS). Her responsibilities include overseeing quality initiatives and measurement across all aspects and business lines of the rehabilitation division of Kindred Healthcare. Ms. Van de Kamp has served in leadership positions with Kindred since 1995, in both clinical and operational capacities, with the primary focus of attaining clinical excellence. Formerly the Senior Vice President of Quality for KRS for four years, she excelled in providing innovative clinical leadership to internal and external customers, and helped assess, monitor and improve quality and clinical goals and outcomes. She also established process oversight and reporting in collaboration with compliance and legal departments. She has served as a technical expert for many organizations, including the American Health Care Association, the American Speech-Language-Hearing Association, the National Association for the Support of Long-Term Care, and the Centers for Medicare and Medicaid Services, supporting appropriate quality and reimbursement in post-acute rehabilitation services. Prior to joining Kindred, Ms. Van de Kamp provided speech-language pathology services across the spectrum of care in all rehabilitation settings.

Guest Speakers

KCS-LMcClellandLaura E. McClelland, PhD, is an Assistant Professor in the Department of Health Administration at Virginia Commonwealth University. She received her Ph.D. in organization and management from Emory University and, prior to that, BS degrees in both management and economics from Villanova University. She has expertise in the areas of health administration, organizational behavior, management and organization theory. Her research interests include workplace compassion, employee well-being and patient experience. Her work examines the nature and effects of organizational compassion practices on important outcomes for healthcare organizations, including patient experience ratings and provider well-being. Her research is published in leading health services and social science journals, including Health Services Research and Human Resource Management Review, and cited in popular press outlets such as CNN and Kaiser Health News. She also serves on the National Academy of Medicine Scientific Advisory Panel on the Evidence for Patient and Family-Centered Care. Before entering academia, she was a management consultant for Pricewaterhouse Coopers and IBM.

KCS-DavisLaackPaula Davis-Laack, JD, MAPP, is a former practicing lawyer, speaker, consultant, media contributor, and a stress and resilience expert who has designed and taught resilience workshops to thousands of professionals around the world.

Paula left her law practice after seven years and earned a master’s degree in applied positive psychology from the University of Pennsylvania. As part of her post-graduate training, Paula was selected to be part of the University of Pennsylvania faculty, teaching and training resilience skills to soldiers as part of the Army’s Comprehensive Soldier and Family Fitness program. The Penn team trained resilience skills to more than 30,000 soldiers and their family members.

Her articles on stress, burnout prevention, resilience, and thriving at work are prominently featured on her blogs in The Huffington Post, Forbes, Fast Company and Psychology Today. She is the author of several e-books, including Addicted to Busy: Your Blueprint for Burnout Prevention and STRONG: Stress Relief Strategies When You Have 10 Minutes or Less.

She is a contributing author to several books, including, Character Strengths Matter: How to Live a Full Life (2015), a chapter about resilience in The Best Lawyer You Can Be (2018), and a chapter about her burnout prevention and resilience work with the Medical College of Wisconsin in the forthcoming Appreciative and Relationship Practices in Healthcare.

Her expertise has been featured in and on O Magazine, Redbook, Men’s Health,,, The Steve Harvey Show, Huffington Post Live and a variety of healthcare-related outlets.

Paula is also the Founder and CEO of the Stress and Resilience Institute, a training and consulting firm that partners with healthcare organizations to teach resilience skills to providers, leaders, and key stakeholders so they can be more effective at leading in a changing environment, managing stress and preventing burnout, and building innovative, high-performing teams ( You can reach Paula at

Kindred Speakers 

KCS-BenBreierBenjamin A. Breier is President and Chief Executive Officer of Kindred Healthcare, Inc. He was named Chief Executive Officer in March 2015 and has served as President of Kindred since May 2012. Previously Mr. Breier was named Chief Operating Officer and served as Executive Vice President and President of Kindred Healthcare’s Hospital Division, and President of Kindred’s Rehabilitation Division. Before joining Kindred, Mr. Breier served as Concentra, Inc.’s Senior Vice President of Operations and Vice President of Operations, and Director of Operations at Premier Practice Management, Inc., where he started as Chief Operating Officer and then Chief Executive Officer. Premier Practice Management was a subsidiary of Premier, Inc., the largest hospital group-purchasing alliance in the U.S. Mr. Breier received his bachelor’s in economics from the Wharton School of Business at The University of Pennsylvania, and holds an MBA and MHA from the University of Miami. He currently serves on the Board of Directors of Kindred Healthcare, the Federation of American Hospitals, and he is a member of the Business Roundtable and the Wall Street Journal CEO Council. In 2015 and 2016, Modern Healthcare magazine named Mr. Breier one of the 100 Most Influential People in Healthcare, and in September 2010 he also was named by the magazine to the 2010 “Up and Comers” list, which recognizes rising young leaders aged 40 and under who are making a difference in healthcare. In March 2015, Louisville’s Business First named Mr. Breier the Health Care Leader of the Year.

KCS-JasonZachariahJason Zachariah has served as President of Kindred Rehabilitation Services since August 2016. Mr. Zachariah, who joined the Company in 2006, was previously Chief Operating Officer of Kindred Hospital Rehabilitation Services. He has been responsible for the Company’s hospital rehabilitation services business since July 2013. During this tenure, Mr. Zachariah has overseen the strategic growth and development of our rehabilitation hospital business, including the successful integration of Centerre, as teams in our freestanding IRFs and managed ARUs continuously delivered improved patient and quality outcomes. Earlier in his career with Kindred, he served in various roles within our Hospital Division, including Chief Operating Officer/Executive Director for the division’s California/Arizona District. Mr. Zachariah earned a bachelor of science degree with distinction in biology from Duke University. He went on to earn a master of science degree in biotechnology from Northwestern University and an MBA with distinction from the Kellogg Graduate School of Management at Northwestern.


KCS-MelissaMarksburyRoeMelissa Marksbury Roe is Director of Patient Experience for Kindred. In her role she is responsible for the creation and implementation of strategies related to improving the Kindred patient experience. She also oversees all patient satisfaction survey processes, data interpretation and reporting. As a subject matter expert in evidence-based best practices that drive the patient experience, she aligns this work with quality, safety and company culture strategies. With over 20 years of experience in healthcare marketing, public relations and hospital operations she has worked in all sizes of facilities, including community, critical access and level 1 trauma hospitals. Prior to joining Kindred, Melissa served as System Director of Patient Experience for KentuckyOne Health. In that role she oversaw a system-wide team of patient experience professionals, facilitated performance improvement coaching with all levels of staff, set strategy for patient-centric operations, and developed professionally branded, engaging, evidence-based education for all levels of staff. She holds a bachelor’s degree in public relations from California State University, Fresno and is among the first certified patient experience professionals in the country.


KCS-PeteKalmeyPete Kalmey has served as President of Kindred’s Hospital Division since January 2016. He was previously Chief Operating Officer for Kindred’s Hospital Division and joined the Company in 1995 as an operations specialist intern on a two-year rotation within all lines of service. He gained first-hand experience across our hospital, nursing center and ancillary businesses with involvement in sales and marketing, business development and finance. During his career with the Company he has served in multiple executive positions at all levels within the Hospital Division. Mr. Kalmey holds a bachelor’s degree in accounting from Bellarmine University in Louisville.